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Professional Qualification

Reception and Communication Techniques

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Técnicas de Recepción y Comunicación

Program aimed at administrative personnel for the Correct reception and processing of internal and external communications..

The design of the program, both in terms of content and delivery approach, has a ultimate objectiveThe aim is to ensure that the training has a real impact on the performance of professionals.

AIMED AT:

  • Administrative profiles of water management companies.

UPON COMPLETION, YOU WILL BE ABLE TO:

  • Receive and process internal and external communications.

  • Apply oral, face-to-face or telematic communication techniques.

  • Transmit information in accordance with the usual socio-professional uses and customs of the organizations.

  • Get to know the most common interlocutors.

The content of the course has been elaborated taking as a basis reference the map of professional competences that make up the certificates of professionalism approved by the Ministry of Labor and Social Economy of the Government of Spain for the Vocational Training System for Employment.

Evaluation system

The tests are taken individually and in self-correction format through the virtual campus.

All tests and questions are based on the content taught in each unit.

Diploma

Participants who successfully complete the program will receive a diploma issued by the Water School. The diploma includes the name of the course, the number of hours of training, the training units completed and the contents of each unit.

In order to obtain the accredited diploma it will be necessary to have been trained in all the contents of the course and to pass the evaluation tests at the end of each didactic unit.

Content

CREDITS

  • Communication processes in organizations and public administration.
  • Interpersonal communication in organizations and public administrations.
  • Telephone communication in organizations and
  • Public administrations.
  • Preparation and transmission of written, private and official communications.
  • Registration and distribution of conventional or electronic information and documentation.

ARE YOU INTERESTED IN THE PROGRAM AND HAVE DOUBTS?

Contact us at +34 932 479 735, write us a WhatsApp to +34 616 778 523 or leave us your details in the contact form and we will contact you shortly.

¿TE INTERESA EL PROGRAMA Y TIENES DUDAS?

Basic data

Duración

Duration

2 weeks - 20 hours

Idioma

Language

Spanish

Importe

Amount

120€

Metodología

Methodology

Online