Specialization Courses
Customer Specialization Course
Blended 
January, 2024
Blended
January, 2024 
The Customer Specialization Course is a program designed and developed by the Water School, with periods of face-to-face intensification and the development of a solution to a business challenge.
This is a corporate development program designed so that participants acquire the necessary skills to manage the different activities carried out with the client area, improving performance in the areas of teamwork and leadership.
Delve into the user experience and the digital transformation and innovation of the sector.
Acquire the necessary skills to manage the different professional activities developed within the customer scope, including business processes and customer management.
Develop professional and personal skills to improve performance in the areas of teamwork and leadership.
The customer area course is made up of four modules:
How do I plan and structure my organization?
How do I carry out the commercial cycle of the service?
How do I solve problems and make decisions?
How do I analyze results and the treasury of my company?
How do I innovate in my company?
How do I establish a sustainable rate for water service?
Innovative solutions in business processes
AI impact on business processes
How do I provide correct customer service?
What is marketing?
How can I understand the people in my company?
How do I manage my time?
How do we communicate in my company?
Customer transformation project. Digital client.
Below we highlight the keynote speakers and experts who will be joining us for each of the sessions.
Program Director.
29/01/2024
8 months
Blended
Spanish
Ciutat de l'Aigua - Paseo de la zona franca, 48 08038 Barcelona
First face-to-face meeting: May 28-29-30
Second face-to-face meeting: September 17-18-19
*Non-school July and August
Interactive teaching materials
Active and collaborative learning
Live streaming sessions with experts
+34 932 479 735 
+34 616 778 523 
admisiones@laescueladelagua.com 